Judith,
We apologize for the difficulties, we appreciate your efforts in trying to fix the issue. We request you to activate your paid version of AVG Ultimate http://avgclick.me/ActivateZen and check if you are able to access your Office 13. Else, try to disable your AVG program http://avgclick.me/TempDisableAVG and check for the results. Awaiting your reply, thank you!
I had a problem with AVG Ultimate and Microsoft Office 2013 on a computer with Windows 10. After installing Ultimate, I was unable to download any Office Files from the Internet, particularly from BlackBoard. I also could not open Office 13 on my computer at all. I tried to uninstall Office 13 to see if that was the problem. I was unable to uninstall it and received an error message from Office.
I have AVG free on another computer with Windows 7, and I had no problem downloading Office files on that computer. I then uninstalled AVG Ultimate from the Windows 10 computer and installed AVG free, and now I can open Office 13 and download Office files from the Internet. The problem is that I am still paying for Ultimate, and I cannot use it because of this conflict.
Judith,
We apologize for the difficulties, we appreciate your efforts in trying to fix the issue. We request you to activate your paid version of AVG Ultimate http://avgclick.me/ActivateZen and check if you are able to access your Office 13. Else, try to disable your AVG program http://avgclick.me/TempDisableAVG and check for the results. Awaiting your reply, thank you!