Conflicting antivirus components

Thank you for your response, I was actually going to do just that…but I was not sure if it was safe because when my computer said downloading things that were not from the store was not safe. Also it asked if I wanted McAfee to make changes to my hard drive. It did not say anything about it being a removal tool. So it is OK to do this?

Patrica, Download & run the McAfee removal tool (http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp).
AVG Guru

I have been using AVG for about seven years or more. I recently switched to windows ten which came with pre-installed mcfee antivirus. Trial is over but leftover components from mcfee are preventing AVG antivirus from working. AVG rep said that it is not their problem and will not provide tech support without a charge. How can it not be their problem if it prevents their product from working? I am a long time customer why won't they fix it?

Patrica, Download & run the McAfee removal tool (http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp).
AVG Guru

Franca, the provided McAfee remover tool link (http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp) is correct. Please click on the link to download the file, run that and follow the desktop instruction to complete the McAfee remover tool process. If you need any further assistance in removing McAfee then I request you to contact McAfee technical support and they will help you to remove their product completely.
Best regards,
Alok.

Thank you for your response, I was actually going to do just that…but I was not sure if it was safe because when my computer said downloading things that were not from the store was not safe. Also it asked if I wanted McAfee to make changes to my hard drive. It did not say anything about it being a removal tool. So it is OK to do this?