Hello Wm,
I understand how something like this can really try your patience. I am going to do my best to make sure you receive all the help you need.
Upon reviewing your account, I see that you have AVG Ultimate, AVG Internet Security and AVG PC TuneUp in your account. Please be informed that AVG Internet Security and AVG PC TuneUp comes under AVG Zen product. And AVG Ultimate comes under AVG Zen product. I suggest you to install AVG Ultimate in your pc since it is the advance version of AVG product. Could you please conform me whether you have installed AVG Internet Security or AVG PC TuneUp or AVG Ultimate in your pc? so that we are more happy to help you with it.
From ZEN/PC TUNE UP/FIX PROBLEMS/PC HEALTH I get a message that I have no anti-virus and no spyware protction.
However, From ZEN/PROTECTION/COMPUTER PROTECTED I get Anti-virus enabled (virus,spyware ect.)
At PC HEALTH When I go to SHOW and open the solution it suggests that I buy AVG PRO which I already have. Can I dowload that and use my key?
Hello Wm,
I understand how something like this can really try your patience. I am going to do my best to make sure you receive all the help you need.
Upon reviewing your account, I see that you have AVG Ultimate, AVG Internet Security and AVG PC TuneUp in your account. Please be informed that AVG Internet Security and AVG PC TuneUp comes under AVG Zen product. And AVG Ultimate comes under AVG Zen product. I suggest you to install AVG Ultimate in your pc since it is the advance version of AVG product. Could you please conform me whether you have installed AVG Internet Security or AVG PC TuneUp or AVG Ultimate in your pc? so that we are more happy to help you with it.
If you have installed AVG Ultimate (AVG Zen) then, I request you to log out and wait for 30 second. Then login again using the below steps :
1.Open AVG Zen (click Start - Programs - AVG Zen - AVG).
2.Click Connect in the top part of the window.
3.Click Create a new Zen Network or Connect to an existing Zen Network.
4.Fill in your AVG MyAccount login (your email address) and password, and then click Connect.
5.AVG Zen will recognize your subscription and your AVG product will be activated
Please feel free to contact us back for any further assistance. Thank you.