Hello David,You can find answer to your question together with your another post here.
https://support.avg.com/answers?id=906b00000008lVx
Please try keep whole conversation in one question/thread to speed up resolution.
I have received an e mail telling me my sunscription has been extended. I also have received the invoice Order no. 66358087. Order ref. 700-4580789. I ALSO have received notification quote: "Your credit card expires September 30th. 2015" and telling me I need to use another card. I have been billed. The card is still current. I cannot download the program. THE MONEY HAS BEEN TAKEN OUT OF MY ACCOUNT! Please, what on earth do I do??? I really need an answer from you folk. Thank you.
David, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!
AVG Guru