Hello Javier. Thank you very much for taking the time to communicate with AVG. My name is Shawn and I am writing to you on behalf of the AVG Senior Support team.
Specific to your concern, I was able to replicate the disruption you expressed, of not being able to connect to the Israel server when using AVG Secure VPN, and reported this disruption to our development team.
I will write back to you upon any new development. In the interim, I thank you for your valued feedback and your continued patience. Regards, Shawn
Hello Javier,
We apologize for the inconvenience. We'll certainly look into this and help you.
Please share us the screenshot of the error message you're receiving, so that we can check and investigate this further.
Also, we'd like to inform you that there is a possibility for the Israeli server to be under maintenance. So, we request you to wait for a few days.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
Hello guys,
I use the VPN for almost 2 years and to work I need the Israel server.
For some reason, in the last few days I stop working and when I try to connect I receive a message: OFF LINE, Connect to internet. All the other countries work perfectly, but not the Israel server and it is what I need, I have already uninstalled and installed everything again and nothing.
Please, help
Hello Javier,
We apologize for the inconvenience. We'll certainly look into this and help you.
Please share us the screenshot of the error message you're receiving, so that we can check and investigate this further.
Also, we'd like to inform you that there is a possibility for the Israeli server to be under maintenance. So, we request you to wait for a few days.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
Hello,
Thanks to all of you!!!
it seems that the server of Israel is already working again.
BR
Javier
Thank you for writing back to us, Javier.
We've forwarded your concern to our higher level support. They'll review your case and will write back to you as soon as possible.
Your patience is appreciated.
The message is that I need to connect to the internet, but of course I am connected.
Hello again,
I have already tried another network and I still have the same problem.
I can connect to the rest of the servers, but not to the Israel server.
Please, do I need to know if this server in Israel will work again or not?
If not I need to cancel my suscripcion.
Thanks
Glad to hear that, Javier.
Thank you for letting us know.
Javier, Tel Aviv location has been having some issues on past few days due the ISP's DDoS mitigation technique.
We are trying to find a solution with the current provider, as well as an alternative to it.
Your patience is appreciated.