Connect subscription to account

Mac products
5

Hi James,

We will help you with AVG My Account.
We see that you have purchased AVG Ultimate subscription from Reseller.
AVG My account only reflects subscriptions purchased from our website. Reseller subscriptions won't be reflected in AVG My Account.
This is the reason why your subscription isn't reflected in your My Account. 
Let us know if you have any further queries.

1

I have an account and a subscription, both linked to the same email address, but my subscription does not show up in my account. How do I resolve this?

2

I do have an additional query. I purchased the AVG Ultimate 2020 | Antivirus+Cleaner+VPN. I am able to record the product key for Antivirus and VPN, but not for Cleaner. When I open Cleaner, it does not show that I have a subscription. How do I repair this?

Thank you.

3

We'll be glad to help pointing you the right direction for AVG Mobile related queries, please click on the below link to our AVG Mobile team email support.

https://support.avg.com/support_contact_form?l=en&retUrl=support_Android_AVG_Antivirus

Once you submit request, one of our colleagues from AVG Mobile team will contact you via email for further assistance.

Thanks in advance!

4

Hi James,

We will help you with AVG My Account.
We see that you have purchased AVG Ultimate subscription from Reseller.
AVG My account only reflects subscriptions purchased from our website. Reseller subscriptions won't be reflected in AVG My Account.
This is the reason why your subscription isn't reflected in your My Account. 
Let us know if you have any further queries.