Connected VPN but not obtained virtual ip

AVG VPN
9

Hi Nedim,

We are sorry to hear this.

Please accept our apologies for the inconvenience caused.

We will help you to resolve the issue.

Please mention your current Geo location.

Did you get any error message when you try to turn on the VPN?

Keep us posted

11

Hello there
I think it would be more appropriate to give a simple warning while selling the product.
For example: "We may not be able to provide this service in your country for technical, legal, etc. reasons." such as.
As far as I know, other VPN services work well in my country.
Thanks for your interest.

8

Hello Nedim. Thank you for taking the time to write to AVG and I apologize for the disruption you are experiencing. My name is Shawn, and I will help explain what may be going on with your VPN.

I understand you are a resident of Turkey and you are experiencing a disruption using your AVG Secure VPN.

Regrettably, Turkey's government has previously imposed restrictions on access to all commonly used VPN service networks, including AVG.

From what I understand, Turkey (the Government) doesn't necessarily block our ports (which they have done previously), but they intentionally slow the speed on said ports so much that it is nearly unusable. I suspect this may be the disruption you are experiencing. As a troubleshoot, you can try to use another Internet Service Provider (i.e. a mobile hot spot) to see if it makes any difference.

1 
Hello there
AVG Secure VPN does not connect.
VPN is connected but no virtual IP is obtained.
I tried different locations. I uninstalled the software and installed it again.
but my problem did not fix.
10

Hello
I live in Istanbul Türkiye.
I'm not receiving error message to tüm on the VPN.
Thanks for your interest.

3

Specific to your AVG subscription details, I will follow-up and write to you by email (as associated to your AVG Community profile), as this forum is not suitable to discuss your AVG Secure VPN subscription particulars.

I trust this explanation and information help clarify your concern. Regards, Shawn

4

Thank you for providing us the info, Nedim.
We're afraid as VPN usage is currently unavailable in your region.
Thank you for your understanding in advance!

5

Hi Nedim,

We are sorry to hear this.

Please accept our apologies for the inconvenience caused.

We will help you to resolve the issue.

Please mention your current Geo location.

Did you get any error message when you try to turn on the VPN?

Keep us posted

7

Hello
I live in Istanbul Türkiye.
I'm not receiving error message to tüm on the VPN.
Thanks for your interest.

6

Please accept our sincere apologies, Nedim.

We've escalated your concern to our higher level of support. They'll check & get back to you as soon as possible.
Meanwhile, your patience is very much appreciated. Thanks!

2

Hi
I wish you made a warning while selling the product.
for example: "We may not be able to provide services in your country for technical, legal, etc. reasons."
I also know that many VPN services are available in my country.
Thank you for your interest.