Hello Albert,
We will certainly check this for you.
For start, can you please try to connect to a different VPN server location as the issue may be with one of the servers? To do so, refer the below steps:
- Click the AVG Secure VPN icon in the menu bar and select Open AVG Secure VPN.
- Click the OFF slider so it changes to ON.
- Click Change location and select a location from the list.
To access connection preferences, click AVG Secure VPN on the left side of the menu bar and select Preferences…
Keep us posted here.
Hello, Today I notice my Macbook is facing a persistent connecting problem where VPN secure and I read 'VPN connection could not be achieved'. My location is Brussels. Can you resolve this urgent problem please? I have a 2 years subscription until 2021. Thank you.
Hello Albert,
We will certainly check this for you.
For start, can you please try to connect to a different VPN server location as the issue may be with one of the servers? To do so, refer the below steps:
- Click the AVG Secure VPN icon in the menu bar and select Open AVG Secure VPN.
- Click the OFF slider so it changes to ON.
- Click Change location and select a location from the list.
To access connection preferences, click AVG Secure VPN on the left side of the menu bar and select Preferences…
Keep us posted here.