Connection is encrypted

AVG Performance
7

David, Have a look @ this link (https://support.avg.com/answers?id=906b0000000D3m2AAC).
AVG Guru

1

I get window coming up with  "E-mail is unable to scan messages because the connection is encrypted"

I have followed the instructions in "See Online FAQ" but it obvious I'm doing something wrong because this window keeps coming up. My server is Tiscali/Talktalk.

Perhaps you can email me a simple aid memoire that I can follow please?

2

David, Have you looked @ the other link?.
AVG Guru

5

Thank you for confirming, David.
What is the popup that you get? Is it the same, "E-mail is unable to scan messages because the connection is encrypted"  ?

4

David, Have a look @ this link (https://support.avg.com/answers?id=906b0000000D3m2AAC).
AVG Guru

3

Hello David,

Could you please confirm us that you have followed the instructions mentioned in this link: http://avgread.me/1IQNTtU and setup the AVG Email scanner to scan encrypted emails?

6

David, glad to know that your issue got resolved.
You can send a test email to your email address and check whether AVG is scanning it.