Connection is very slow and unstable

Hi Alan.
We regret the inconvenience caused.
Please uninstall and reinstall the application once.

I have this problem for months with the vpn turned on and simply impossible to use on any server 

 

With vpn on
0.37 mbps DOWNLOAD and 15.93 mbps UPLOAD

wish vpn off 18.98 mbps DOWNLOAD and 18.43 mbps UPLOAD

Hi Alan.
We regret the inconvenience caused.
Please uninstall and reinstall the application once.

I have the same problem, very frustating.

Appreciate your efforts, Alan.
I have sent you an email containing steps to get connected with our remote assistance team for further assistance.
Please check your inbox and spam box as well.

Hi Peter,

We will help you to resolve the issue.

Please contact us thorugh a seprate post to assist you further.