Connection unexpectedly terminated

Every few minutes I get the message that my server has unexpectedly terminated the connection and it ends whatever email process I am in.  An internet search suggests that I need to disable my virus protection's email scanner -  Is this safe to do?? AND will it fix the problem? Since I downloaded windows 10 this has started, as well as my keyboard going dead…

Hello Debby,
We apologize for the inconvenience caused.
Could you please take and send the screenshot of the popup that you are receiving so that we can understand and assist you better in resolving it? To take a screenshot please follow the instructions mentioned in this link: avgread.me/1aZxsAV  .
Thank you.

Hello Debby,
We apologize for the inconvenience caused.
Could you please take and send the screenshot of the popup that you are receiving so that we can understand and assist you better in resolving it? To take a screenshot please follow the instructions mentioned in this link: avgread.me/1aZxsAV  .
Thank you.