Consolidation of accounts and products

Hello Riette,
We understand how something like this can really try your patience. We sincerely apologize for the difficulties you are currently experiencing. We request you to contact our AVG Billing team via the following link https://support.avg.com/support_sales?l=en_US and choose "Chat us online" at the end of the page. One of our representative will help you with it. Your patience is much appreciated.
Please feel free to contact us for any further assistance. Have a great day, Aravind AVG Customer Care

I cannot understand this.  I have said, in uppercase, several times:
DO NOT ADVISE ME TO CHAT, SINCE IT DOES NOT LOAD!

OK, IT - referred to the chat, but maube that was not clear enough.

Anyway, I clearly state "CHAT DOES NOT LOAD!!!" - and I am advised to … chat. 

How can I convince any of youu guys/gals to GIVE ME AN EMAIL ADDRESS!

YOUR CHAT DOES NOTLOAD! DO NOT ADVISE ME TO CHAT!

Once more, and I am taking thisconversation to Facebook, unbelievable!


DO NOT ADVISE ME TO CHAT, SINCE THE CHAT DOES NOT LOAD!


21:47 - 22:00 now. Signing of …

Hello Riette,
We apologize for the inconvenience caused.
As I understand  you wish to combine your email address and make it as single, is that right? If so, Check out this link https://support.avg.com/support_win?l=en_US and select your product. Choose technical support and fill in the details to chat with us.
Please feel free to get back to us for further assistance.
Thank you.

I understand that this is not best practice, however:YOUR CHAT DOES NOT LOAD!
How can I contact chat if it does not load? Please read also that part: CHAT DOES NOT LOAD!!!

Give me an email address, and I will happily take my complaints there, but

DO NOT ADVISE ME TO CHAT, SINCE IT DOES NOT LOAD!

Hi,
I apparently have used 2 accounts to buy AVG products:
- info@felisiat.nl, August 12, 2015; AVG PC TuneUp License key available
- riette@felisiat.nl, October 15, 2015, Renewal AVG PC TuneUp License Key available

I tried the support pages - but saw the 'loading' for chat for 15minutes, and the phone -I thought that might be an option for an Amsterdam-based company, but no such luck.  So, in order to avoid another non-loading page, I try this route :).

I would like to consolidate everything into 1 account via riette@felisiat.nl, AND I would like to switch to 1 product (Ultimate, Zen) for all my computers, tablets, phone ....
 

Hello Riette.
We apologize for the inconvenience caused. Since it is not a best practice to exchange your personal details on this public forum, we would request you to contact our chat support or call support as mentioned in this article ( http://support.avg.com/SupportArticleView?urlname=Contacting-AVG-Customer-Care ). Thank you.

Hi Gulam,

I tried the chat - it wold not load for some 15 minutes then I gave up. Yes, I want to get all products on 1 account, PLUS I want to exchange all my current products for 1 Ultimate/Zen. 

I would love to chat - but I hate to see that circle going round and round and round and …:wink:
ust now (localtime):47 - 21:59, and going round and round and round …

I understand that this is not best practice, however:YOUR CHAT DOES NOT LOAD!
How can I contact chat if it does not load? Please read also that part: CHAT DOES NOT LOAD!!!

Give me an email address, and I will happily take my complaints there, but

DO NOT ADVISE ME TO CHAT, SINCE IT DOES NOT LOAD!