Constant Update notification

Mac products
6

Jesper,
Thank you for reaching out to us with your concern.
Unfortunately, I'm unable to access the screenshot.
Please provide me a screenshot of the notification message again. Here is a link with the steps to create a screenshot: http://avgclick.me/getscreenshot .
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

I get this notification about twice an hour. Is there a way to turn it off?

All the best,

Jesper

Notification
Notification708×142 20.7 KB

7

Thank you for providing us the screenshot. I suggest you to completely reinstall AVG AntiVirus in your Mac computer and check if that fix this issue. Please follow the steps from this link to uninstall  http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac and use this link to install latest version of AVG AntiVirus for Mac: http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac.

If you face any difficulties, feel free to contact us.

8

Hi Karthikeyan

I did the reinstall. The problem still persists as described...

3

Thank you for providing us the screenshot. I suggest you to completely reinstall AVG AntiVirus in your Mac computer and check if that fix this issue. Please follow the steps from this link to uninstall  http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac and use this link to install latest version of AVG AntiVirus for Mac: http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac.

If you face any difficulties, feel free to contact us.

2

Jesper, I appreciate your effort in resolving this issue. I have sent you an email, please follow the email instruction to help us with the log files. This information will help us to analyze the situation and to provide you with a solution.
Best regards,
Alok.

5

Jesper,
Thank you for reaching out to us with your concern.
Unfortunately, I'm unable to access the screenshot.
Please provide me a screenshot of the notification message again. Here is a link with the steps to create a screenshot: http://avgclick.me/getscreenshot .
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

4

Hi Karthikeyan

I did the reinstall. The problem still persists as described...