Contacting AVG chat, but the connect button is grayed out

I have malware that AVG hasn't detected. I keep getting pop ups from a fraud site saying they are google and Mcafee, I never have download/installed Mcafee.
I cant even get into my WI-FI settings, Win 10. all sorts of problems!
When I try to contact AVG chat, the button is even grayed out so I can't even chat to get help, have no phone.
I guess I'll have to completely reset my PC, I  just did last week and am being attacked again!
I paid for AVG.

Hi Debra,

This isn't the experience we want you to have. We'd like to make this process easier for you.
We'd suggest you to take advantage of our additional support channel by following the steps in the email that has been sent to you.
Thank you for your understanding in advance!

Hi Debra,

This isn't the experience we want you to have. We'd like to make this process easier for you.
We'd suggest you to take advantage of our additional support channel by following the steps in the email that has been sent to you.
Thank you for your understanding in advance!