Hello Marjo,
Sorry to hear that you had difficulties in cancelling the subscription.
You have been charged EUR 47.88 and EUR 59.99 for the purchase/renewal of AVG Secure VPN multi-device and AVG Internet Security Multi-device.
Both these charges are eligible for a refund. Do you wish to cancel and get a refund of these debits?
I want to cancel my subscription to AVG. But I tried everything but don't succeed. Why do they make this so difficult. Can anyone help me?
Marjo, we acknowledge your request and confirm your right for refund.
You mentioned that you paid twice for the same product as a reason for your request for refund.
Please note that AVG Secure VPN and AVG Internet Security are not same products.
AVG Secure VPN is an application that enables you to connect to the internet via secure VPN servers using an encrypted tunnel. AVG Secure VPN can be used any time you want to connect to the internet with extra security and privacy, and is especially recommended when you are connected to a public or unsecured wireless network. AVG Secure VPN has servers in several locations, which means you can bypass geolocation restrictions, as well as access your favorite content while traveling.
AVG Internet Security includes our intelligent antivirus features that detect viruses, malware, spyware, ransomware, phishing, and other threats in real-time. It additionally includes Enhanced Firewall, Ransomware Protection, Webcam Protection, Sensitive Data Shield, Anti-Spam, and Fake Website Shield.
Do you still want to proceed and get refund for AVG Secure VPN?
Hello Marjo,
Sorry to hear that you had difficulties in cancelling the subscription.
You have been charged EUR 47.88 and EUR 59.99 for the purchase/renewal of AVG Secure VPN multi-device and AVG Internet Security Multi-device.
Both these charges are eligible for a refund. Do you wish to cancel and get a refund of these debits?
Yes I want a refund of 47,88 euros of AVG secure VPN