outlook sending through gmail will not send when avg vpn is turned on, for all 3 accounts. went through the trouble shooting including changing the IP to a hard address in the list and still not sending.
I am sorry, Mike.
I have tried to open the link from our device, and we were able to open it.
https://support.avg.com/SupportArticleView?urlname=Troubleshoot-AVG-Secure-VPN-email
Please try the above link and check if you are able to open. If yes, follow the steps and kindly write back to us for further assistance.
Hi Mike,
We're glad to look into this & help you.
Please let us know what happens exactly while sending emails when Secure VPN is connected. Do you receive any error message?
If so, share us the screenshot of it for better clarity.
As my original email stated I did go through that article. Although your link above doesn't work, the link I used and works is:
| AVG
I even copied and pasted the first gmail IP address into the outlook send address and it still didn't work.
PLEASE READ MY EMAIL COMPLETELY. I WENT THROUGH THAT ARTICLE YESTERDAY EVEN THE FURTHER RECOMMENDATIONS. WHICH I PUT IN THE GMAIL 74.125.136.108 IP ADDRESS. THE NEXT RECOMMENDATION IN THAT ARTICLE, IF YOU READ IT, IS TO CONTACT THIS SUPPORT… I'M CONTACTING THAT NOW.
also to debug your support process, please be aware that although the link in this page works, the link in the email that was sent does not… PLEASE SEE THAT THERE'S A HTTP WHERE IT SHOULDN'T BE… MAKES ME WONDER ABOUT THE CAPABILITIES OF AVG IF SUPPORT IS THIS BAD.
http://https/support.avg.com/SupportArticleView?urlname=Troubleshoot-AVG-Secure-VPN-email
As requested:
Thank you for the screenshot, Mike.
I request you to refer the article (http://https://support.avg.com/SupportArticleView?urlname=Troubleshoot-AVG-Secure-VPN-email) and follow the steps as instructed and check if you are able to send/receive emails.
I apologize for the inconvenience, Mike.
I have sent an email to get connected to our remote experts to check your PC. Please check the email and follow the instructions.