Contacting AVG Customer Care

AVG Performance
16

Ich habe auch nach dem heutigen 10.06.2020 AVG update das Problem, dass ich Windows-Office Programme und Adobe files nicht mer öffnen kann.

15

SAME  exact problem.  SOLUTION PLEASE!

1

Windows apps will not open. Receive the following error message:
C:\Users\Owner\AppData\RoamingMicrosoft\InternetExplorer\QuickLaunch\UserPinned\TaskBar\Word2016.Ink' Make sure you typed the name correctly,and then try again. I ran a scan and tune-up but problem remains. Please advise!
Thanks,
Ed Ruppmann

2

I believe that AVG was doing a software update and then I could not open either excel or word apps without receiving this error message. I then tried doing a tune up but it did not correct the problem.

3

We regret the inconvenience caused, Bob.

We've addressed this issue in your original post.
Please keep up the conversation via a single post for better assistance.
Thanks.

4

same problem, one of the latest AV or Tune Up updaes screwed up everyting on all my PCs, nice one AVG !!

5

Ich habe auch nach dem heutigen 10.06.2020 AVG update das Problem, dass ich Windows-Office Programme und Adobe files nicht mer öffnen kann.

6

I have the same problem and I have requested through a post review.

7

Greetings,

As mentioned in the above post, our developers are working on the issue caused by AVG TuneUp.

Once the update is released, the issues will be fixed.

Appreciate your patience.

8

Hi Shane,

We regret the inconvenience caused.
Please write back to us in a new post for further assistance, as you're not the owner of this post, we don't have your account information.
Thank you for understanding.

9

Hello, Edmund

We will help you in this.
Let us know the exact action done using the before facing this issue.
Also let us know if you are facing the same in all the windows apps?

10

Hello, Anne

We will help you in this.
Since you are not the author of this post, we do not have your account information.
Please write your own post so that we can get your account information and assist you.

11

Thank you for writing back to us, Edmund
Check if the un-accessible files are put to sleep. If yes, wake them up and check if the issue persists.
Keep us posted.

14

Hello Raynald,

We've addressed this issue already.
Our developers are aware of the issue and are currently working on the fix.
Please refer to the comments above for more information.
Thanks in advance.

12

I also have exactly the same problem effective June 10 and have tried all recommended fixes but nothing works. Please post a solution.

13

SAME  exact problem.  SOLUTION PLEASE!