Correcting VPN subscription email activation on MAC (KMM72023715V51836L0KM)

Mac products
3

Hello Nydes,

We realize the situation and request you not to share the order number or email address in a public forum.
Upon checking the case history, you have already contacted our technical chat support and they have escalate the case to concern team.
Once the account is merged, you will be informed via email. From then, you can activate Secure VPN Mac using the correct AVG my account credentials.
Your patience is much appreciated.

1

I bought 3 year subscription for VPN app via PayPal for Mac using wrong spelling (email address removed) missed an a

The correct email is: (email address removed) as I bought for Windows OS via PayPal, also. 

You’ll notice that sooner, when you check on your PayPal account: 
(Invoice ID removed)
(Transaction ID removed)

I sent an email to atlanticpaypaluksarlcs@digitalriver.com and I attached on this email a copy from PayPal receipt for Mac and Windows licenses.

Could you please add the subscription for Mac on my AVG account using email above and I’m using to send you this email?

For Windows is already added on my AVG account as I logged in on my VPN for Windows.

As I been passed to 3 coustmers service people and no one been helpful to help me on this issue, even I gave all info to prove I paid for Mac subscription.
If you can handle this. Sonner I’ll make a claim at PayPal to clarify this issue asap.

Thank you and looking forward for your support.

Best regards,

Nydes Ishiwatari

2

Hello Nydes,

We realize the situation and request you not to share the order number or email address in a public forum.
Upon checking the case history, you have already contacted our technical chat support and they have escalate the case to concern team.
Once the account is merged, you will be informed via email. From then, you can activate Secure VPN Mac using the correct AVG my account credentials.
Your patience is much appreciated.