Cost and then request additional add on protection

Hello Geoffrey,

Please accept our sincere apologies. We'll check & clarify this for you.
As it isn't advisable to post sensitive details here, we've sent you an email with further details. Please check your inbox/spam for the email and use it to revert to us.

I have just payed you £49.99 then you request more money for eg bank protection! Please get real I expect this protection in the cost of my renewal

Hello Geoffrey,

Please accept our sincere apologies. We'll check & clarify this for you.
As it isn't advisable to post sensitive details here, we've sent you an email with further details. Please check your inbox/spam for the email and use it to revert to us.