Could not use my software i have bought: AVG TUNE UP

Max,
Thank you for reaching out to us with your concern.
Unfortunately, I'm unable to locate your account in our Records. I've sent you an email requesting further details, please check your Mailbox.

because of system update, now during more than 24 hours, i cant use Tune up, because my registrating could not be treated. even they told, functinality is not disturbed, it doesnt work. Send them all in the desert!

their text:
We are currently undergoing a major system update which may prevent your AVGproducts from appearing in your AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products.

Max,
Thank you for reaching out to us with your concern.
Unfortunately, I'm unable to locate your account in our Records. I've sent you an email requesting further details, please check your Mailbox.