Hello Warren,
We're sorry to hear this.
Could you please share the screenshot of the CPU usage screenshot to investigate further?
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot:
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Keep us posted.
My CPU is at 95% to 100% the last few days with AVG Service using almost all of it. I've used most of AVG's products for years and this has not happened until now. Could anyone advise me as to how to fix this? I can't get much done on my PC (Windows 10) while this is happening. It starts at a low % for 2 seconds and then instantly goes to 95% to 100% whenever I open a site. Thank you.
Hello Customer Service/Nisha,
Per your request, I have included a screenshot of my screen of my PC using Windows 10.
Warren
Hello Warren,
We're sorry to hear this.
Could you please share the screenshot of the CPU usage screenshot to investigate further?
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot:
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Keep us posted.
We regret the inconvenience this has caused you, Warren.
This is definitely not the experience we wanted you to have had.
First of all, please make sure that there is no other antivirus software installed on your PC. It is generally not recommended to use more than one security solution on a single system. They will compete for resources, which may result in slowdowns, crashes or in no protection at all.
If you do not have a conflicting antivirus software, please monitor if AVG is running a virus scan on your PC which consumes more resources than usual. We'd also like to inform you that our shields will continuously run in the background, scanning some thousands of files every minute as you use the computer.
To detect a file as malware, AVG uses heuristics analysis. Heuristic analysis is a method employed by antivirus programs designed to detect previously unknown computer viruses, as well as new variants of viruses known. In this method, AVG decompiles the suspicious program, then analyzes the machine code contained within. The source code of the suspicious file is compared to the source code of known viruses and virus-like activities. If a certain percentage of the source code matches with the code of known viruses or virus-like activities, the file is flagged, and the user alerted.
So AVG does this for all the files running in the background which could consume more resources. You might experience it is using high resources than it should. Please monitor if AVG is constantly consuming more CPU and if it is, please share a couple of screenshots of your resource monitor with a 10 minute gap between them. We will analyze them and assist you further.
We'd also request you to let us know what is the size of RAM installed in your PC.