Crashed anti virus scan running for three days now at 2%

AVG Protection
1

Hello

I had the same problem last month and posted here and got the support needed to remove and reinstall

Same problem has returned, I started an anti virus scan, I run one every time before I switch off the PC, three days ago, it stalled at 2% whilst scanning rootkits, again, and is still stalled at 2%.

About to head out and won't be back until later, any help, again, very much appreciated. I'm running Win 10 with AVG Internet Security

                                                                                                         James

8

Hello James,
We apologize for the inconvenience caused. Could you share a screenshot ( http://avgclick.me/getscreenshot ) of the scan progress that was stuck to assist you further?

6

Apologies for delay, just got home

Here's a screenshotUser-added image

7

Hello James,
We regret for the inconvenience caused.
We would request you to again run AVG remover tool to completely remove AVG and then re install it.  
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.

4

Hello James,
We apologize for the inconvenience caused. Could you share a screenshot ( http://avgclick.me/getscreenshot ) of the scan progress that was stuck to assist you further?

2
  1. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
    5. Run the downloaded file to start the installation process.
    6. Follow the instructions on your screen.  
    7. Complete the installation and restart your computer.
3

James, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

5

Thanks again, did another uninstall/reinstall and carrying out a scan now

Made mistake of not ticking PC Tuneup during the uninstall as the problem was with the internet security aspect but seems to be running ok again.

Any idea what could be causing my scan to hang like this?