Credit Card Billing - Unautherised

AVG Subscription
4

Hi Jenna,

We acknowledge your refund request.
Upon checking your account, we see that you've initially subscribed to the trial subscription of AVG TuneUp.
Later it has been renewed to an annual subscription (1 year) as it was enrolled to automatic renewal.
We do send pre-billing notification prior 10 days of trial's expiry, which includes info on how to cancel, renewal date & amount to be charged.
Please let us know if you're looking to extend this renewal to 2 years subscription instead of 1 year.
As it isn't recommended to share the order details over this post, we've sent you an email requesting few info to ensure that you're concerned about the above mentioned order.
Please revert to us via email with those info to proceed further.

2

Hi Jenna,

We acknowledge your refund request.
Upon checking your account, we see that you've initially subscribed to the trial subscription of AVG TuneUp.
Later it has been renewed to an annual subscription (1 year) as it was enrolled to automatic renewal.
We do send pre-billing notification prior 10 days of trial's expiry, which includes info on how to cancel, renewal date & amount to be charged.
Please let us know if you're looking to extend this renewal to 2 years subscription instead of 1 year.
As it isn't recommended to share the order details over this post, we've sent you an email requesting few info to ensure that you're concerned about the above mentioned order.
Please revert to us via email with those info to proceed further.

1

Good Day,

My credit was unautherised billed. Please either refund the full amount or activate the full 2 year subscription. If this is not done I will take this further to the Consumer Protection Act.

Regards,

Jenna Le Noury

3

Hi Hector,

The support available here is in English currently. You can for example use Google Translator to translate our message to your language.
If you require support in your language, you can raise a request via this link.
This isn't the experience we want you to have. Please let us know your exact query regarding AVG, as we're unable to locate the recent incident with us.
It isn't recommended to share the account details over this post. Would you be so kind to write back to us in your own/individual post to keep the conversation simple & fasten the process?