Please provide me more details about charge of my credit card with EUR 109.99.
Probably in the past I bought on-line one of your products, but I don' t remember asking for renewal. I have never receive any email informing me about this charge and Ι never authorized this transaction.
Please let me know how this charge will be waived and the required actions in order to avoid any similar charge in the future.
Thank you,
Christoforos Koundourakis
Hi Christoforos,
We are glad to help you with the information.
As we have checked your account, we are unable to find any subscription.
It seems that the product is registered under your old (different) email address. Hence, you haven't received the renewal notification.
Would you be so kind to help us with the possible email addresses that might be used?
Once we locate the order details, we will be able to assist you with your other queries.