Hello Emma,
We are here to help you. This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
As per your request, I have initiated a refund for AVG Internet Security - Unlimited automatic renewal. The amount GBP59.99 will get credited to your account in 7 business days.
Feel free to contact us again if you need any further assistance.
Regards,
Alok.
Hello,
I have been charged £59.99 for something I was not informed about. Presume it’s for AVG computer security? I already have other working security / firewall / anti virus systems and therefore do not need this additional auto renewal security.
I request a full refund, and to have all future auto renewal costs cancelled. Thank you
I have been charged £59.99 for something I was not informed about. Presume it’s for AVG computer security? I already have other working security / firewall / anti virus systems and therefore do not need this additional auto renewal security.
I request a full refund, and to have all future auto renewal costs cancelled. Thank you
Hello Emma,
We are here to help you. This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
As per your request, I have initiated a refund for AVG Internet Security - Unlimited automatic renewal. The amount GBP59.99 will get credited to your account in 7 business days.
Feel free to contact us again if you need any further assistance.
Regards,
Alok.