Hi Chad,
Take a look at this article and try the instructions for the virus removal.
https://support.avg.com/SupportArticleView?l=en_US&urlName=What-to-do-when-there-is-a-virus-on-your-computer
My wifes computer some how was infected by the Cryptowall Virus and the files on the computer are very important to us. Unfortunately the system backup and restore feature was turned off and we do not have a backup for the files. Nor do we have the money to fork out for ransom. PLEASE HELP!!!
Hi Chad,
Take a look at this article and try the instructions for the virus removal.
https://support.avg.com/SupportArticleView?l=en_US&urlName=What-to-do-when-there-is-a-virus-on-your-computer