Hi Rachael, I am sorry to hear that. Your system got infected by Cryptowall virus and it will encrypted all your documents, photos and videos. No Anti-Virus Program is possible to remove these viruses however AVG is working 24/7 to find a solution for this. Only suggestion can be given is to take regular backups of your files. Thank you.
How do I remove this cryptowall3.0 from my computer and why didn't my AVG ZEN stop it from getting there in the first place?
Hi Rachael, I am sorry to hear that. Your system got infected by Cryptowall virus and it will encrypted all your documents, photos and videos. No Anti-Virus Program is possible to remove these viruses however AVG is working 24/7 to find a solution for this. Only suggestion can be given is to take regular backups of your files. Thank you.
Rachael, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster! Other posting (https://support.avg.com/answers?id=906b0000000D2ltAAC).
AVG Guru