Current update failed install

Tony, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Hello…I have the same issue as Colin Bunyan, but with SOPHOS… I have never used or installed sophos…yet i have the incompatible sorftware deteted on intallation of AVG.

"Sophos antivirus security software is already installed on your machine. AVG AntiVirus cannot be installed as it may not be compatible with your Sophos antivirus security software."

I have scoured through my system and sophos website to see if I can locate these file but to no avail…It does not exist!! Please help as am currently without AV!

TIA

Alexis

I have exactly the same as Tony where AVG updates fail. However I knew that I'd installed F-Secure (on the instruction of my bank… Grrr!) so when I subscribed to AVG I deleted every single reference to F-Secure then recently out of the blue I started getting the same message as Tony. I've checked on my Mac Finder and I can't find a single reference to F-Secure but updates are always failing accompanied by the "Incompatible software detected" message. Is there a way forward without using Tony's solution please?

I have exactly the same as Tony where AVG updates fail. However I knew that I'd installed F-Secure (on the instruction of my bank… Grrr!) so when I subscribed to AVG I deleted every single reference to F-Secure then recently out of the blue I started getting the same message as Tony. I've checked on my Mac Finder and I can't find a single reference to F-Secure but updates are always failing accompanied by the "Incompatible software detected" message. Is there a way forward without using Tony's solution please?

Hi Tony
We apologize for the issue caused to you and let us work together to fix the issue. In this case we will suggest you to follow the below link to uninstall Sophos.
https://goo.gl/AGHMF1 Also you can use the link https://goo.gl/DC1zRb to uninstall Sophos following through Sophos website.

After this, If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.

If I try to use the current update it fails with a message that I must remove f-secure.
However I do not use and have never installed f-secure.
How do I get around this problem?

Hello…I have the same issue as Colin Bunyan, but with SOPHOS… I have never used or installed sophos…yet i have the incompatible sorftware deteted on intallation of AVG.

"Sophos antivirus security software is already installed on your machine. AVG AntiVirus cannot be installed as it may not be compatible with your Sophos antivirus security software."

I have scoured through my system and sophos website to see if I can locate these file but to no avail…It does not exist!! Please help as am currently without AV!

TIA

Alexis

Hello Tony,
We are sorry to hear that. To assist you better, could you please send us the screenshot(http://avgclick.me/getscreenshot) of the error message you get when you try to install AVG?
Thank you

Hello Tony,
We are sorry to hear that. To assist you better, could you please send us the screenshot(http://avgclick.me/getscreenshot) of the error message you get when you try to install AVG?
Thank you

User-added image

Hi Tony
We apologize for the issue caused to you and let us work together to fix the issue. In this case we will suggest you to follow the below link to uninstall Sophos.
https://goo.gl/AGHMF1 Also you can use the link https://goo.gl/DC1zRb to uninstall Sophos following through Sophos website.

After this, If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.

User Colin Bunyan has posted their own topic (https://support.avg.com/answers?id=906b0000000DltdAAC).
AVG Guru

Solved problem myself.
Downloaded F-Secure 30 day trial, then ran uninstall programme.
I do not remember putting F-Secure on my Mac, but thought uninstall might work and it did.