Hello Jose,
I am sorry for the inconvenience caused.
I have checked the status of the escalated case. It is still under analysis and I have forwarded it with high priority.
I assure you that you will be getting the email reply at the earliest as possible.
I expect your extended patience and understanding in this matter.
6 days ago I am waiting for an answer for the incident that I have and I have not received a response.
Hello Jose,
I am sorry for the inconvenience caused.
I have checked the status of the escalated case. It is still under analysis and I have forwarded it with high priority.
I assure you that you will be getting the email reply at the earliest as possible.
I expect your extended patience and understanding in this matter.