Customer Service

Hello Carol,
I understand how something like this can really try your patience.
Upon carefully reviewing your account, I see that you have purchased AVG Performance. To install AVG Performance please click on the following http://files-download.avg.com/inst/mp/AVG_Performance_803.exe and install it. AVG Myaccount is needed to activate AVG Zen product http://avgclick.me/ActivateZen . If you still face any issue with it, please contact us back we are there to help you.
Thank you.

I am not attempting a discussion.  I'd rather put this in a "Customer Care" chat.  I purchased an AVG Product today, but didn't get what was advertised.  My Laptop ended up only 27% Tuned Up.  My app I thought I paid for (Tune Up) was suddenly AVG Zen.  I'd had product ads come to my Laptop on several occasions and then their Logos were suddenly on my screen.  I'd waited quite awhile to purchase the TuneUp/Performance app and was thrilled that I would finally get my Laptop running without gliches.  It wouldn't do anything.  I contacted the Customer Care and they sent me a "howto" link.  That wouldn't work.  I attempted to reconnect with Customer Care several times and got nothing.  I then remembered the past and similar circumstances with them.  I was told it would cost nothing for me to activate the program.  When I followed through, they wanted $20.00 to install it.  When I saw that, I was DONE!!!  I uninstalled any app that was AVG from my Laptop and installed Windows Defender.  Screw Them.  I have now requested a Refund of my money.  Never, ever, ever will I use AVG again!!!  NEVER!!!

Carol, Just for your info have a look @ this AVG article (http://avgclick.me/ScandiskStuck).
AVG Guru

Hello Carol,
I understand how something like this can really try your patience.
Upon carefully reviewing your account, I see that you have purchased AVG Performance. To install AVG Performance please click on the following http://files-download.avg.com/inst/mp/AVG_Performance_803.exe and install it. AVG Myaccount is needed to activate AVG Zen product http://avgclick.me/ActivateZen . If you still face any issue with it, please contact us back we are there to help you.
Thank you.