I have now found out that when I start scanning from the front of AVG Virus Free, the number of days since last scan is updated, but I still can't find any scan report.
If, on the other hand, I start a scheduled scan to run Monday, Wednesday and Friday at 08:00, the number of days since the last scan is still not updated, nor is there any report on the scan result.
The picture shows the scanning on the 22 of May at 9:21:42 and after this count of days since last scan showed 3 days.
Sorry to reopen this case, but later on I again had problems with the day caunt.
I can see that my planned scanning on Monday, Wednesday and Friday reports failed. Look below:
26-04-2017 17:43:50 Internal error has occurred in module aswar scan function failed!, function A000010E.
28-04-2017 11:22:39 Internal error has occurred in module aswar scan function failed!, function A000010E.
01-05-2017 08:39:20 Internal error has occurred in module aswar scan function failed!, function A000010E.
03-05-2017 13:09:42 Internal error has occurred in module aswar scan function failed!, function A000010E.
05-05-2017 15:59:52 Internal error has occurred in module aswar scan function failed!, function A000010E.
08-05-2017 08:35:27 Internal error has occurred in module aswar scan function failed!, function A000010E.
12-05-2017 14:53:21 Internal error has occurred in module aswar scan function failed!, function A000010E.
15-05-2017 08:34:18 Internal error has occurred in module aswar scan function failed!, function A000010E.
17-05-2017 13:18:20 Internal error has occurred in module aswar scan function failed!, function A000010E.
17-05-2017 18:12:21 Internal error has occurred in module aswar scan function failed!, function A000010E.
19-05-2017 13:36:56 Internal error has occurred in module aswar scan function failed!, function A000010E.
22-05-2017 09:57:07 Internal error has occurred in module aswar scan function failed!, function A000010E.
I made a repair of the installed version and after restart the caunt was back on zero, but to day I could see that the Monday scanning has not been executed.
This issue has been solved. Thank You for all help.
I have now tested both Wednesday and Thursday and it seems to me that the scan does not start. I can not locate the report file, which I have called "Office_scan". For total search, the system will not find the file. I have set the scan to start at 08:00.After reinstalling AVG according to your instructions, I executed a scan of the entire computer and then the counter showed the number of days since the last scan reset to zero. It was on Tuesday. Since then, I've been trying to schedule scans to run both Wednesday and Thursday, but nothing happens.
Hi Leif,
We understand your concern and in this case to check with the issue we will suggest you to repair the AVG Antivirus part. To repair the AVG protection please follow the below process.
Start->Control panel->Programs(uninstall a program)->Select AVG Protection->Click on change and then repair it.
After this, If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
On the FrontPage of AVG AntiVirus Free are there in the lower part written (IN Danish):
Latest computerscanning: xx days ago.
I have planned scanning on Monday, Wednesday and Friday and the scanning are executet but every time the count reises by one. Why?
I thought that after scanning I was back to zero.
Regards
Leif
I have now done the above suggested and after this I have executed a total scanning og all drives and after the scanning I have planned same scedule (Monday, Wednesday and Friday). I return with a feedback after this scedule is tested.
A new issue came up. See below screenschot.
I can see that this program is started in my startprocess.
Hi Leif,
We regret the inconvenience. To fix the issue, we will suggest you to uninstall and install the AVG Free Antivirus. To uninstall the AVG please run the below tools.
AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
1.Open tool
2.User Account control - click "Yes"
3.Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compatibility)
4.Choose installed version (AVG Free, AVG Internet Security)
5.Click "Uninstall"
6.Click "Restart computer"
AVG Remover tool: http://files-download.avg.com/util/tools/AVG_Remover.exe
After running these tools please restart the PC and follow the below link to install the AVG Free Antivirus.
http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
Hi Leif,
Thank you for providing the information. The issue will escalated to our senior team and they will contact you via email, please check your email instantly.
Thank you.
We are happy to hear that the issue is resolved. We appreciate your time and co-operation. Feel free to contact us for further query regarding AVG.
Thank you
This issue has been solved. Thank You for all help.
I intallled yesterday version 17.4.3014 wich seems to be the same as I had before the installation.
OK Leif, No probs… Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
AVG Guru
I have now tested both Wednesday and Thursday and it seems to me that the scan does not start. I can not locate the report file, which I have called "Office_scan". For total search, the system will not find the file. I have set the scan to start at 08:00.After reinstalling AVG according to your instructions, I executed a scan of the entire computer and then the counter showed the number of days since the last scan reset to zero. It was on Tuesday. Since then, I've been trying to schedule scans to run both Wednesday and Thursday, but nothing happens.
Sorry to reopen this case, but later on I again had problems with the day caunt.
I can see that my planned scanning on Monday, Wednesday and Friday reports failed. Look below:
26-04-2017 17:43:50 Internal error has occurred in module aswar scan function failed!, function A000010E.
28-04-2017 11:22:39 Internal error has occurred in module aswar scan function failed!, function A000010E.
01-05-2017 08:39:20 Internal error has occurred in module aswar scan function failed!, function A000010E.
03-05-2017 13:09:42 Internal error has occurred in module aswar scan function failed!, function A000010E.
05-05-2017 15:59:52 Internal error has occurred in module aswar scan function failed!, function A000010E.
08-05-2017 08:35:27 Internal error has occurred in module aswar scan function failed!, function A000010E.
12-05-2017 14:53:21 Internal error has occurred in module aswar scan function failed!, function A000010E.
15-05-2017 08:34:18 Internal error has occurred in module aswar scan function failed!, function A000010E.
17-05-2017 13:18:20 Internal error has occurred in module aswar scan function failed!, function A000010E.
17-05-2017 18:12:21 Internal error has occurred in module aswar scan function failed!, function A000010E.
19-05-2017 13:36:56 Internal error has occurred in module aswar scan function failed!, function A000010E.
22-05-2017 09:57:07 Internal error has occurred in module aswar scan function failed!, function A000010E.
I made a repair of the installed version and after restart the caunt was back on zero, but to day I could see that the Monday scanning has not been executed.
I have now found out that when I start scanning from the front of AVG Virus Free, the number of days since last scan is updated, but I still can't find any scan report.
If, on the other hand, I start a scheduled scan to run Monday, Wednesday and Friday at 08:00, the number of days since the last scan is still not updated, nor is there any report on the scan result.
Goodmorning.
I hope that I had found the file you ask for. It it difficult to find out where the report file are located, but I try this one:
The picture shows the scanning on the 22 of May at 9:21:42 and after this count of days since last scan showed 3 days.
Leif, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru