I have a new PC and do not have access to the old one. I have avg anti tract for one device and it won't let me install it on my new pc as it's on the old one. However, i cannot log into the old one. How do I remove a device from my account or transfer my subscription to my new device?
Hello Rachel.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
As your old device no longer works you can directly proceed with installing on new once.
Since you are facing issues with activating on device.
We have sent an email to your email address offering additional help please check the email and revert us back for further help.
Hello Rachel.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
As your old device no longer works you can directly proceed with installing on new once.
Since you are facing issues with activating on device.
We have sent an email to your email address offering additional help please check the email and revert us back for further help.