Dear Kim Meier, Your AVG Ultimate subscription expired on 25 November 2018 because we were unable

General discussion
3

Hello Kim,
We are here to help you. The subscription of AVG Ultimate was already cancelled and expired on 2018.11.25. That was just a notification that your program has been expired.
The subscription will not renew and no money will be taken from your account. Feel free to contact us again if you need any further assistance.
Regards,
Alok.

1

I want to cancel my subscription on my AVG ultimate. It should have been renewed 1.11.2018, but since I have changed my bank they could not automaticly get the money from my account. 
This means that this product, AVG ultimate, is NOT listed on My Account page, and when it is not listed I can not cancel it.
Since I can not cancel it, I want to know if this means that AVG can come in 5 years time and tell me that I owe them payment for 5 years, or…?
regards
kim M

2

Hello Kim,
We are here to help you. The subscription of AVG Ultimate was already cancelled and expired on 2018.11.25. That was just a notification that your program has been expired.
The subscription will not renew and no money will be taken from your account. Feel free to contact us again if you need any further assistance.
Regards,
Alok.