Death of account holder and refund

General discussion
3

Hello Harrison,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with cancelling the subscription for refund. We will certainly help you with the issue. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

1

I would like to cancel this subscription and get a refund due to the death of the account holder. I can't find anywhere to do this. It should be an easy process, it is very distressing.

2

Hello Harrison,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with cancelling the subscription for refund. We will certainly help you with the issue. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.