Debit card details removed after free trial cancellation

Hello Patrizia,

Thank you for contacting AVG Community Support.

We are really sorry to know that you wish to remove/delete bank details for to cancel the auto renewal of the subscription. We are sorry to know you have decided to leave us due to slow down your internet connection when connected to AVG Secure VPN. We'll certainly check and help you out.

You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

In this regard we would request your to select a different AVG server location.

Open AVG Secure VPN, then click Change location on the main application screen and select a location.

Also, select a different VPN protocol. Open AVG Secure VPN, and go to ☰ Menu ▸ Settings ▸ VPN protocols.

If you still wish to remove/delete the bank card details, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.

Thank you and keep us updated.

Hello. I tried the free trial VPN subscription, but after only 24 hours, I had to cancel. It would slow down my internet connection and restart my PC repeatledly. But now, I can not remove/delete my bank card details from my AVG account. What can I do? Thank you.

Hello Patrizia,

Thank you for contacting AVG Community Support.

We are really sorry to know that you wish to remove/delete bank details for to cancel the auto renewal of the subscription. We are sorry to know you have decided to leave us due to slow down your internet connection when connected to AVG Secure VPN. We'll certainly check and help you out.

You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

In this regard we would request your to select a different AVG server location.

Open AVG Secure VPN, then click Change location on the main application screen and select a location.

Also, select a different VPN protocol. Open AVG Secure VPN, and go to ☰ Menu ▸ Settings ▸ VPN protocols.

If you still wish to remove/delete the bank card details, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.

Thank you and keep us updated.