Debit taken from my bank account

Hi Vivien,
What is current status, were you able to solve it or do you still need our assistance?
Thanks

On 19.1.15 AVG.com  debited the sum of £21.99 from my bank account without authorisation or contact by e mail or other method to say why this was done.  I wish to be contacted urgently to discuss this matter

Vivien Lee 01914157545

Hi Vivien,
What is current status, were you able to solve it or do you still need our assistance?
Thanks