How do I get a refund when I have paid twice?
Hi Susan,
We'll certainly help you with this.
On checking, you have been charged AVG Internet Security (1 computer) 2 years for GBP 99.99 and AVG Internet Security - Unlimited (2 years) for GBP 119.99.
Both the subscriptions are automatically merged to AVG Internet Security -Unlimited and extended your subscription validity till Sep 28, 2023. This subscription can be activated on 10 devices including Windows, Android and Mac.
I am afraid, both charges has passed the 30-day refund policy. I would suggest you to cancel the auto-renewal and use the subscription till the above expiry date. Then, you can contact our AVG Sales team and purchase the same subscription again.
Let us know if you wish to cancel the auto-renewal.
Hi Susan,
We'll certainly help you with this.
On checking, you have been charged AVG Internet Security (1 computer) 2 years for GBP 99.99 and AVG Internet Security - Unlimited (2 years) for GBP 119.99.
Both the subscriptions are automatically merged to AVG Internet Security -Unlimited and extended your subscription validity till Sep 28, 2023. This subscription can be activated on 10 devices including Windows, Android and Mac.
I am afraid, both charges has passed the 30-day refund policy. I would suggest you to cancel the auto-renewal and use the subscription till the above expiry date. Then, you can contact our AVG Sales team and purchase the same subscription again.
Let us know if you wish to cancel the auto-renewal.