Hi Giorgio,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
From your description, it seems that few files are unavailable to scan.
To ensure this, please share us the screenshot of the Deep scan results.
Hi,
after a windows update, AVG (deep scan) found a file that cannot scan.
It says that there is no malware but the scan of some files did not complete
Below there is the message that I found in the report file. (written in italian)
In the previous deep scan, all files had been scanned.
In February, my PC had a virus (after that I have installed AVG Internet Security - protection complete). Can you help me?
Rapporto AVG
* Questo file è generato automaticamente
Nome della scansione 'Scansione approfondita
* Avviato sabato 17 giugno 2023 14:26:09
* VPS: 230617-2, 17/6/2023
C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\DeliveryOptimization\Cache\995476ea-070a-4805-99a5-6c2bb715b59a\content.bin|>i640.hash [E]
Error 0x0000A47E (42110)
File infetti: 0
File totali: 2528437
Cartelle totali: 105802
Dimensione totale: 293,2 GB
* Operazione interrotta: sabato 17 giugno 2023 16:00:30
* Run-time 1 ora(e), 34 minuto(i), 21 secondo(i)
*
Hi Giorgio,
Thank you for the information. Regarding your concern, We would like to offer you free remote assistance. As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us. Thanks for understanding.
Hi Giorgio,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
From your description, it seems that few files are unavailable to scan.
To ensure this, please share us the screenshot of the Deep scan results.