Hello Ken,
We request you to connect with us remotely, we will check with your installed AVG program and we will do our best to fix this issue. If the issue persists, we will escalate the case to our senior team.
Hi Alok,
Thank you for your prompy and helpful response. When I get home I will follow your advice. Regards
I have a recurring issue with AVG Internet Security. The Blacklist component of the Outlook Add-in fails for a day or so, in that items in my Blacklist are not recognised as such, and appear in my Inbox. this issue then resolves itself in a few hours/overnight. However, a more annoying problem is that occasionally if I run a Deep Scan it triggers a similar blacklist issue. Deep Scan then continues to scan, but stops after about 30% and then tells me that my scan has completed, and all is well. However, it then re-starts, and it all goes through the same cycle again. This happened a few weeks ago, and I reported it to Support. They tried to do a Remote diagnosis and solution, which failed. I then had to do a re-installation…which has meant that I have had to repopulate the Blacklist again which is a PITA. I will report all this to Support AGAIN today. Has anyone else experienced anything like this? If so, has it been resolved? If so, how? Many thanks.
You are most welcome. Yes, we could see that this is a recurring problem.
If it happens again, do contact us immediately and mention this 07712646 case number to get further assistance.
They will collect logs and escalate the case to senior team.
There was a problem earlier in continuing with the remote session.
Hi Thank you for the additional advice. I have rebooted, as suggested, since the remote chat window had been deleted 'due to technical difficulties' according to your colleague. Because of that, I had no idea that the session had actually been closed. An email confirming that this had actually happened was not sent to me in a sufficiently timely manner, despite the fact that I had sent hastening emails and that she knew that I had an appointment away from home. I also had to reset a number of my Windows settings (including Background, which was lost when the remote session was initiated) after the reboot.
On the plus side, I ran a Deep Scan and it worked fine, and my Blacklist is also functioning as it should. However, I suspect that my old problems may recur, and I'll let you know if they do, as a root cause has yet to be identified. Regards
You're most welcome Ken.