Deep Scan freezing at 24%

AVG Performance
5

Hello Marilyn,

We're sorry to know that.
Could you provide the screenshot of AVG deep scan window where it freezes at 24%?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

I have AVG Free  version 19.6.3098 (build 19.6.4546.508)

When I try to do a deep scan, it freezes at 24% and will go no farther.   I have uninstalled and reinstalled this version.  How can I remedy this situation?

3

We're glad to know that, Marilyn. Thank you for updating the status. 
Have a great day!

4

Hello Marilyn,

We're sorry to know that.
Could you provide the screenshot of AVG deep scan window where it freezes at 24%?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

2

I was mistaken.  It usually takes about two hours or so for me to run a deep scan. The past several times I ran it, after an hour and a half it would still be at only 24% and after two hours still at 24% complete…  When I went to get the screenshot you requested, I found the scan was still running, but was up to 80%.  It finally finished the scan in 3 hrs. 26 minutes.  As long as I know it works, I'm OK.

Thanks so much for your prompt reply.  

AVG Free has served me well over the years with excellent customer service as well.