Deep scan is not working

AVG Performance
3

Hello Kabir.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
Do you get any error while trying to do deep scan?
Is the deep scan working fine before?
May I know from when do you have this issue?
Ensure, AVG is update to date so that our latest patches will be updated.
Also, please help us with a screenshot incase if you get any error while trying to deep scan so that we can check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
We await your prompt response.

1

I have AVG Internet Security installed, previously I had AVG Antivirus free installed but I can not perform a deep scan. The smart scan works fine. I am using Windows 11 Pro. Why is the Deep scan not working? What can I do?

2

Hello Kabir.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
Do you get any error while trying to do deep scan?
Is the deep scan working fine before?
May I know from when do you have this issue?
Ensure, AVG is update to date so that our latest patches will be updated.
Also, please help us with a screenshot incase if you get any error while trying to deep scan so that we can check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
We await your prompt response.