Deep scan locks up

AVG Performance
5

Hi David,

We're glad to look into this & help you.
From your description, it seems that the scan is stuck. In this regard, we'd suggest you to try repairing the AVG program once & then restart the computer to check if it helps.

4

Hi David,

We're glad to look into this & help you.
From your description, it seems that the scan is stuck. In this regard, we'd suggest you to try repairing the AVG program once & then restart the computer to check if it helps.

1

When performing a deep scan the program reaches 45% and seem to lock on a single file. It has been running for over 5 hours and has not changed from the last file for 3 hours.

This has happened the two times I've tried to run a deep scan.

2

Reapir instructiobs are for A pc. I'm using an iMac, operating system macOS 10.14

3

Sorry for the misunderstanding, David.
We suggest you reinstall AVG Internet Security and check for the issue status.
Please refer to the below articles for reinstallation:
https://support.avg.com/SupportArticleView?l=en&urlname=Uninstall-AVG-Antivirus
https://support.avg.com/SupportArticleView?l=en&urlname=Install-AVG-Internet-Security
Keep us posted.