Deepscan error: scan not finished

AVG Protection
7

Hello Bork, 
Thank you for contacting AVG Community Support.
We are sorry to know that your deep scan was not finished properly. We'll certainly check and help you out.
If certain application components and features are not working properly in AVG Internet Security or AVG AntiVirus FREE, we recommend you repair your installation using the AVG Setup window.
Refer the following article to repair AVG application: Repairing AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlName=repair-avg-antivirus&q=repair&supportType=home)
Note: When you repair your AVG application, some customized settings may return to their default configurations.
If you are still facing the same issue and deep scan not completed, please let us know.
You can also post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
If needed, please find a quick guide on how to take a screenshot here (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenmshot&supportType=home). 
Thank you and keep us updated.

1

Getting this message w/my last 4-5 Deepscans: 'Deepscan was stopped before it finished. We suggest running it again.' Get this message every time I run a Deepscan now. Anyone have any ideas on why this might be happening? My first 4-5 deepscans all finished correctly w/no error message. I'm currently testdriving AVG Free.
Wanted to post a screenshot of the scan history, but no can do evidently.

Thanks in advance for any help you can provide.

2

Deepscan error message

3

Interestingly, when I posted the original query I did click on the image icon, but the only option it gave me was to insert an URL that contained the image. No way that I could find to post an image from my own computer. But thanks for the steer anyway.

bd

4

The instructions for re-setting AVG begin w/closing all applications; does this include the browser displaying the instructions for re-set? Does it include closing AVG as well?

Thanks,

bd

5

Hello Bork, 

We're sorry for the inconvenience caused. We can really understand your concern. 
As we need to find the cause of it, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.

6

Re-installed AVG (Free) version, ran another deep scan: Same result.

None