Hello Trevor,
This isn’t expected behavior.
We’ll work through fixing this together.
Can you share the screenshot of AVG threat detection window to assist further?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Trevor,
Thank you for your patience.
To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Thank you for the screenshot, Trevor.
Do you receive any error message while trying to resolve this threat?
Let us know if you still receive this threat notifications with mentioned volume.
Why can’t I delete MacOS:Installcore-DV[PUP] from my quarantine there are 8 of these files. And what are they
No I just cannot delete them from the quarantine
Hi they won’t delete I check the box on each file but they will not delete
Hello Trevor,
This isn’t expected behavior.
We’ll work through fixing this together.
Can you share the screenshot of AVG threat detection window to assist further?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hello Trevor,
I understand your concern. Just to confirm, may I know if you have tried below instruction to delete the files from the quarantine:
-Click Open Quarantine.
-Tick the box next to each file you want to manage, or tick Select all items.
-Choose an action "Delete" to permanently removes the file from your Mac.
Best regards,
Alok.
No I just cannot delete them from the quarantine
Trevor,
Thank you for your patience.
To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Thank you for the confirmation Trevor,
I've escalated your case to our senior team. We will contact you once we receive a reply or in need of more information.
Best regards,
Alok.
Thank you for the screenshot, Trevor.
Do you receive any error message while trying to resolve this threat?
Let us know if you still receive this threat notifications with mentioned volume.