Hello,
I want to delete my payment method, so I went to my subscriptions and clicked the "Update Payment Method" button. The strange thing is, it's the only button on the site that says there was an error while trying to load the page. I'm shocked that such an important feature would have a bug like this. Isn’t this one of the most crucial parts of your site?
Hello Viktor,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to delete the payment details from AVG account. We'll certainly check and help you out.
"Update payment card" option is used to update the payment card details only. If you want to delete the payment card details, you can raise a request via our support page: https://support.avg.com/avg/en/ww/home/current/contact (https://support.avg.com/avg/en/ww/home/current/contact )
After clicking the above link, select "Privacy Request" and fill the form. Our team will check and remove the card details from your account.
Thank you and keep us updated.
Hello Viktor,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to delete the payment details from AVG account. We'll certainly check and help you out.
"Update payment card" option is used to update the payment card details only. If you want to delete the payment card details, you can raise a request via our support page: https://support.avg.com/avg/en/ww/home/current/contact (https://support.avg.com/avg/en/ww/home/current/contact )
After clicking the above link, select "Privacy Request" and fill the form. Our team will check and remove the card details from your account.
Thank you and keep us updated.
Thank you for taking the time to write back to us, Viktor.
My words can never be enough to praise your efforts taken to check this by yourself.
Customer feedback is always appreciated as it motivates us to continue improving our service. We strive to continuously improve our services, and your input helps us achieve that goal.
If you have any queries, do not hesitate to reach us.
Thank you and keep us updated.