Deleted photos After virus Scan

Hello Manuela, 
Thank you for contacting AVG Community Support.
We understand that you are facing an issue with on AVG Antivirus for Android.
We do have a specialized team who deals with mobile related queries.
We have escalated your case to concern team, and they will get back to you via email and help further.
Thank you and keep us updated.

Dear costumer Service! After a virus scan on my samsung phone suddenly all of my Photos and Videos werde erased from my phone. Not found in any place they are gone even from the restore sektion of my phone! Please help me out, thank you!

Hello Manuela, 
Thank you for contacting AVG Community Support.
We understand that you are facing an issue with on AVG Antivirus for Android.
We do have a specialized team who deals with mobile related queries.
We have escalated your case to concern team, and they will get back to you via email and help further.
Thank you and keep us updated.