Hi Robert,
We will certainly check and help you with this.
It would be better to assist you, if could help us with the additional information.
Could you share the screenshot of the threat message including the detection dialog, with See details in the bottom-right corner displayed? Does your AVG program installed on your Mac is up-to-date?
Robert, you can view the quarantined files by navigating through the below steps:
- Click the Computer tile on the main AVG AntiVirus screen.
- Click Open on the Quarantine tile.
- Tick the box next to each file you want to manage, or tick Select all items.
- Choose an action for the selected file(s):
Restore: moves the file to its original location.
Restore to…: moves the file to a location you specify.
Delete: permanently removes the file from your computer.
- If you selected Restore to…, select a location to move the file to, then click Open.
- If prompted, use your Touch ID or enter your administrator password to grant permission for the action.
If we can be of more help, please let us know.
How do I delete from my Mac El Capitan computer the threats that AVG has quarantined?
Hi Robert,
We will certainly check and help you with this.
It would be better to assist you, if could help us with the additional information.
Could you share the screenshot of the threat message including the detection dialog, with See details in the bottom-right corner displayed? Does your AVG program installed on your Mac is up-to-date?
Thank you for responding.
The AVG program is up to date and receives regular virus updates.
At the moment and possibly through most of tomorrow, I'm running a deep scan.
I closed the scan results of the earlier scan but was able to confirm that one of the files was no longer in the position the path indicated.
I don't know how the files are quarantined and I don't want them saved anywhere on my computer.
I just don't know where to look for quarantined files nor how to remove them permanently from my machine.
Do you know?