Dell ARM based PC will not install AVG products

General discussion
3

Hello Susan, 

Thank you for reaching AVG Support channel. We apologize for the inconvenience caused. We understand that you are unable to install AVG Internet Security on your device. We are glad to clarify you.

We would like to inform you that AVG Internet Security fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above. We are sorry to inform you that ARM-based devices are not supported. That is the reason why you are unable to install it. 

Hope you understand our limitations. If you have any further clarification, please do let us know. Have a great day!

1

As I try to install AVG internet security a response comes back and state "This App cant run on this device" it then gives a link to a Windows Armed Base PC FAQ.I have a Dell XPS 9345 with Snapdragon processor. I am not sure where I need to start.Can someone point me in the right direction as my current subscription will not work with this laptop

2

Hello Susan, 

Thank you for reaching AVG Support channel. We apologize for the inconvenience caused. We understand that you are unable to install AVG Internet Security on your device. We are glad to clarify you.

We would like to inform you that AVG Internet Security fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above. We are sorry to inform you that ARM-based devices are not supported. That is the reason why you are unable to install it. 

Hope you understand our limitations. If you have any further clarification, please do let us know. Have a great day!