Dell computer - Can't access websites after subscribing to AVG

General discussion
3

Hi Nicole,

We are sorry to hear this.

We will help you to resolve the issue.

Please share us the screenshot of the error message to investigate further.

Are you facing this issue in all the browser?

We request you to disable the AVG and check for the issue again.

Refer this article for disabling the AVG https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus

Keep us posted.

1

After signing up for AVG protection on my desk top Dell computer, I am unable to access websites through firefox. The message I'm receiving is "Firefox doesn't know how to open this address, because one of the following protocols (rtsp) isn't associated with any program or is not allowed in content"  I'm simply trying to access youtube, so not sure what is going on?

2

Hi Nicole,

We are sorry to hear this.

We will help you to resolve the issue.

Please share us the screenshot of the error message to investigate further.

Are you facing this issue in all the browser?

We request you to disable the AVG and check for the issue again.

Refer this article for disabling the AVG https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus

Keep us posted.