Hello Alberto,
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you are trying to update in your pc? Could you please let us know whether you have installed any other AVG product or any other 3rd party antivirus product in your pc before? so that we are more happy to assist you better.
Thank you.
Good Day,
Further to the listed topic, please advise my further actions.
The situation as follows:
1. Trying to install AVG2016 Free (either 30-days trial or Basic)
2. Got in the end:
Description: General error (0x0643)
Error code: 0xC0070643
Please assist,
Best Regards
I have encountered the exact same problem as Mikhail Kitov. I used the AVG_Remover, attempted to reinstall AVG_Progection_Free_1606 and got this error:
Description: General error (0x0643)
Error code: 0xC0070643
Any assistance would be greatly appreciated.
i have also the exact problem as mikhail kitov
general error (oxo643)
error code 0xC0070643
any assitance would be greatly appreciated
while this already here i dont have to make a new one…
i hope someone answear…
so i did all what you said
before all that i removed my old anti-virus
i installed your anit-virus got this error
Description: General error (0x0643)
Error code: 0xC0070643
then i used the BFEfix ( or something like that… i saw onther thread)
still same error
i used the remover and restarted… still the same…
Description: General error (0x0643)
Error code: 0xC0070643
can't update, delete,restore,change AVG product in any case this 2 errors appear and now I have no protection at all! how can i solve this annoying issue?
I have encountered the exact same problem as Mikhail Kitov. I used the AVG_Remover, attempted to reinstall AVG_Progection_Free_1606 and got this error:
Description: General error (0x0643)
Error code: 0xC0070643
Any assistance would be greatly appreciated.
i have also the exact problem as mikhail kitov
general error (oxo643)
error code 0xC0070643
any assitance would be greatly appreciated
To install AVG Antivirus Free 2016 we request you to use the offline installation. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
For 32 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Thank you.
You are most welcome.
Glad to know that your issue got resolved.
Thank you for posting back and letting us know about this.
Please feel free to contact us if you need any assistance. We work round the clock.
Have a great day!!!
Thank you for the detailed information.
In this case, we request you to get our additional support help.
We have sent you the email instructions to send us the log files of AVG.
Please check for the email on spam or junk folders if the email is not present in the inbox.
everything works now, thanks a lot for your help
Hello Alberto,
Thank you for your quick response.
To get your issue fixed, we need to run AVG remover to remove all the traces of AVG in your pc and then install AVG Antivirus free to get it fixed. To run AVG remover tool follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Thank you for the detailed information.
In this case, we request you to get our additional support help.
We have sent you the email instructions to send us the log files of AVG.
Please check for the email on spam or junk folders if the email is not present in the inbox.
Good Day,
For my best knowledge - there is no other antivirus installed. Before it was AVG2015 Free, it works well before. I removed all AVG products as per description above (AVG Removal) and tried to install AVG2016 Free.
Hello Alberto,
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you are trying to update in your pc? Could you please let us know whether you have installed any other AVG product or any other 3rd party antivirus product in your pc before? so that we are more happy to assist you better.
Thank you.
Hello Tadoba,
We regret for the inconvenience caused. We would request you to know whether you are trying to install AVG free or a paid version on your system and also mention your product name to assist further. Thank you.
while this already here i dont have to make a new one…
i hope someone answear…
so i did all what you said
before all that i removed my old anti-virus
i installed your anit-virus got this error
Description: General error (0x0643)
Error code: 0xC0070643
then i used the BFEfix ( or something like that… i saw onther thread)
still same error
i used the remover and restarted… still the same…